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| Thursday, May 15 | ||||
| 8:00 am - 8:30 am |
Registration / Continental Breakfast
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| 8:30 am - 9:15 am |
General Session
Speaker: Carolyn April, Principal Analyst, IPED, Everything Channel State of the Managed Services Market How real is the move to a Managed Services business model? Short answer: Very. In this session, we deliver exclusive data and insightful analysis on the current state of the Managed Services market opportunity. Details include: „X The size of the market and how much is it expected to grow „X The most popular services offerings today ˇV by technology -- and projections for the year ahead „X Best practices for running a Managed Services business |
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| 9:15 am - 9:45 am |
Kaseya Keynote
Speaker: Jim Alves, EVP Product Marketing, Kaseya How to Successfully Build an IT Managed Service Practice Delivering proactive IT services is one of the biggest trends affecting re-sellers, VARs and systems integrators. The latest advancements in IT automation allow the traditional channel partner to transition their business from a reactive break/fix model to a proactive approach and recurring revenue model of managed services. Providing insight into positioning your business in a tight economic climate, Kaseya offers a valuable perspective on: *Determining what services to offer and how to bill *Creating profitable recurring managed service revenue *Positioning your services as cost saving, productivity enhancing solution *Introducing innovative and more cost efficient service options *Considering out-tasking options for growth and expanded capabilities *Promoting the “Green IT” initiative *Improving client service levels, satisfaction and retention rates *How to demonstrate the economic value of a managed service agreement to existing customers
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| 10:00 am - 10:45 am |
General Session
Speaker: Carolyn April, Principal Analyst, IPED, Everything Channel Managed Services 2.0 End-user adoption of managed services is accelerating at double-digit rates and more and more solution providers are delivering some version of managed services. So if we all agree that managed services are here to stay, the next question is: how do you continue to migrate your offerings to stay competitive AND profitable? This session will deliver the latest trends in the managed services market, as well as the core capabilities for building a successful managed services practice. |
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| 11:00 am - 12:00 pm |
Vendor Display Open
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| 12:00 pm - 12:45 pm |
Luncheon Served in Vendor Display Area
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| 1:00 pm - 1:45 pm |
General Session
Speaker: Carolyn April, Principal Analyst, IPED, Everything Channel Managing Growth and Maximizing Profitability in a Managed Services Business Successful managed service businesses have a keen focus on both operations and sales management. In fact, IPED’s Benchmark research indicates that the most profitable Solution Providers know which metrics will have the greatest financial impact on a managed service business model; and make use of the key differences in revenue, costs, and profit levers to their benefit. Whether you are 100% managed services or just getting into the game, this workshop will share proven strategies for creating sustainable competitive advantages for your business in every environment. |
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| 2:00 pm - 2:45 pm |
Panel Discussion
Led by Lisa Mackenzie, VP Associate Publisher, Everything Channel Vendors and solution providers discuss issues and breakthroughs on managed services in a panel discussion led by Lisa Mackenzie, VP Associate Publisher, Everything Channel. |
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| 2:45 pm - 3:30 pm |
Vendor Display / Reception
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